Call Center Manager

Company NameKhidmah Company Location Abu Dhabi, United Arab Emirates

Qualifications:

• Bachelor Degree
• 8+ years’ experience in call center

Experience and Skills:

• Comprehensive Call Center knowledge;
• Outstanding Customer care and service skills;
• Exceptional organizational and time management skills;
• Good analytical skills and logical reasoning;
• Experience in managing staff and providing motivation to achieve excellent results;
• Ability to meet tight deadlines;
• A sound knowledge of telephone etiquette;
• High level of motivation;
• Punctuality;
• Proficiency in MS Office Applications;
• Ability to learn industry-specific software;
• Excellent verbal and written communication skills;
• Team player with the desire to grow into a good leader.

Roles, Responsibilities, Duties:

• Lead the Call Center Function and agents to ensure optimal performance and superior customer service
• Provides leadership, guidance and support to the Customer Support Specialists.
• Lead Systems, processes and Soft Skills induction trainings to new hires.

http://www.khidmah.com/en/careers